US
RemoteDescription:
Location: Remote (Charlotte – Hybrid)
The Customer Relations Analyst is responsible for assembling and analyzing data and information in support of the Compass Sectors, Customer Relations Support, and Finance organizations for Foodbuy. This position is accountable for developing and implementing forms of financial, quantitative and qualitative measurements to provide documentation of financial performance. Responsibility for performing detailed research and analysis to ensure data integrity and data accuracy. This role is responsible for adhering to established processes and standards that have been put in place.
We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group– which is the world’s largest contract food and support services provider.
We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.
***The ideal candidate is located in Charlotte, NC or within a reasonable commuting distance. All candidates must be willing to periodically perform work from the Company’s Charlotte office.***
Responsibilities:
- Sector Support
- Provide opportunity analysis in support of Compass Sectors
- Provide recommendations for product rationalization
- Review spend analysis for Compass Sectors
- Provide analysis for category reviews
- Prepare executive level summaries based on analysis
- Customer Relations Support
- Review compliance reporting in support of customer relations
- Provide analysis for sector reviews
- Provide ad hoc sector or Business Excellence reporting for Customer Relations
- Finance Support
- Support Supply Chain enhancements process
- Provide ad hoc analysis and reporting for Finance
Qualifications:
- Bachelor’s degree preferred; Finance, Supply Chain or related field of study preferred; significant related experience will be considered in lieu of formal education
- Supplier and customer interaction experience
- Distribution or foodservice experience
- Intermediate knowledge of Excel required
- Ability to become proficient in internal and external data maintenance and analytics tools
- Detail-oriented with strong analytical/problem solving skills
- Adapt behavior in dealing with changing situations and people. Be open-minded and adjust priorities in response to unanticipated events
- Collaborative – works well as a member of a team
- Coordinate and organize resources and people in efficient and effective ways to accomplish larger strategies and goals
- Strong verbal and written communications skills
- Strong customer service focus—both internal and external customers
