Entry Level Tier 1 Helpdesk Technician

Description:

Location: Remote.

Summit Human Capital is seeking a 100% Remote Entry-Level Tier I Helpdesk Technician to support our client and their Mission within the U.S. Department of Transportation. 

Responsibilities:

• Responsible for answering queries, resolving tickets, and
• Utilize customer facing skills in a timely manner by assisting personnel across the nation
• Assist customers experiencing problems with IT resources
• Communicate efficiently and effectively through phone, email, voicemail, instant messaging, etc.

Qualifications:

• Must have a High School Diploma
• Provide technical support and customer facing solutions in a 24×7 operations environment
• Self-motivated individual with strong communication and interpersonal skills
• Ability to obtain a Public Trust
• Preferred
  • Help Desk Institute (HDI) certifications preferred
  • Troubleshooting skills
  • Prior experience managing Ticketing Systems, specifically Remedy